File Size is still same but lost my garments

  • Sonia Kong COMMUNITY MANAGER Comment actions Permalink

    Hello Dogukan Kengeroglu,

    Thank you for contacting us!

    How about checking this location below? I hope you would be able to find that file. 

    File > Recent

    For your information, Autosave file exists only when the software crashes.

    Should have any other questions, please let us know.


  • Dogukan Kengeroglu Comment actions Permalink

    Hey Sonia, thx for ur reply. When i open it from there just the avatar coming up to scene, still no garments unfortunately.

    I can see the garments on the png file so it's mean i didn't "empty save" the file.

    But why file size is still same if there are no garments on the scene?

    Probably i lost my 2 weeks work. :(


  • Sonia Kong COMMUNITY MANAGER Comment actions Permalink

    Hello Dogukan Kengeroglu,

    Thank you for getting back to us!

    Could you check if the garment is hidden in the 3D window?

    I also recommend you to check if another zprj or zpac file under the same name of the PNG thumbnail exists on your computer.

    If you can share the file, we will check it on our end as well. If so, please send it to

    I really hope you are able to find your precious artwork project. I look forward to your reply soon.

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