Cannot open file project after recovering

  • Support Agent Comment actions Permalink

    Hello junnnnn2021,

    Thank you for contacting us!

    I could recreate that issue on our end as well.

    I've reported this issue to our development team. I will get back to you soon :) 

  • Support Agent Comment actions Permalink

    Hello junnnnn2021,

    I've received the answer from the development team now. 

    I am sorry. There was an issue with the path of Auto Save file. Unfortunately, according to our development team, it would be difficult to recover the files themselves. 

    But, I'd like to ask our development team to look into the files you've recovered by yourself, at least. If you are okay, please send them via support@marvelousdesigner.com

     

  • junnnnn2021 Comment actions Permalink

    Thank you, I'll do so. It's a huge loss for me, I lost a whole folder with 80 GB of files which is about two months' works. If it's a re-creatable issue please find a way to warn everyone. I'll send you the MD projects I wish to be able to open again, but just FYI every other file that is "editing file" e.g. blender project/ photoshop project has the same issue, not openable after recovery. This is a serious problem, please notify other users.

  • junnnnn2021 Comment actions Permalink

    I have sent my files to the email and there's no response and no follow-up after that. At least the support email can respond something like "We can't do anything" which is better than no response at all.

  • Angel Angel Comment actions Permalink

    jun2021 why not place >one< of your problem project zip files for temporary download and I can take a look at it, maybe it can be recovered.

  • Support Agent Comment actions Permalink

    Hello junnnnn2021,

    We are terribly sorry for the late reply.

    In fact, we didn't receive the files you've sent us. Could you send the file again? via support@marvelousdesigner.com and please  sonia@marvelousdesigner.com as CC recipient just in case.

    Thank you!

  • Sahdsalmi Muhammed Comment actions Permalink

    Please help me too, I'm having the same problem as above

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