Lost Garments

  • Support Agent Comment actions Permalink

    Hello Nate

    File recovery was successful. Download it from the link below.

    https://drive.google.com/file/d/1Zsf96v3iY8yHqO523iCjpUmIzrRn77LD/view?usp=sharing

     

    It seems that there are two or three people who worked on the file  you've shared.
    Perhaps the first person who saved the file saved it in version 6.0.579, and the second user is estimated to have worked at 6.0.537 .
    But I think it's been saved strangely from the second work. It is estimated that there was a bug in the 6.0.537 version.

    It is recommended to install and use the latest patch version :) I hope this helps. Should you have any other questions, please let me know.

  • Angel Angel Comment actions Permalink

    Make sure you didn't over write the project, or that that project is not sitting in the default startup file. If you had a crash the app will save a backup copy, so check that there isn't a temporary one available. If you installed a new version > then the old version folder structure will likely still be there > check in that (archived version)  root work folder for your project.

     

    Check your system is not already running realtime backups for documents (generally a default setting in MS/Mac/linux) - that can also be a fail safe to get back data document work ... and if you have not yet set that up on your computer , now is maybe a good time to do that important admin process.

  • Nate Comment actions Permalink

    None of those options ended up working out. The default project files are still normal and the program didn't crash, but I looked for any autosaves and backups (came up with none), real-time backup for documents also was not on already so I turned that on for future projects.

  • Angel Angel Comment actions Permalink

    Did you try the autosave folder >> you may have an old project backup sitting in there.

     

    See Setting >> User settings >> > default files > Auto Save > File path > click folder icon to be taken to last project backup file.

     

     

  • Nate Comment actions Permalink

    That is incredible. Thank you so much Support Agent! I think I'm discovering that it seems to be an issue with the laptop that is being worked on because it actually happened again on that system with another project file that was being worked on. Would you mind recovering this project as well? Sorry for the inconvenience, I won't pester anymore after that lol! I really appreciate the help. 

     

    Link to second project: https://drive.google.com/drive/folders/1VACfg0JSloA1SYPImDm9BxX1YM-I1n3m?usp=sharing

  • Support Agent Comment actions Permalink

    Nate

    Hello Nate!

    I've added the second file in the same Google Drive folder. Download it from the link below :)

    https://drive.google.com/drive/folders/1lAjVhNStCvPcU9s40k0ja1MQQ8LJtuLU?ths=true

    Should you have any other questions, please let us know.

  • Noam Comment actions Permalink

    Hello Sonia !
    It seems that I encountered the same problem as Nate, but in my case nobody else worked with me on the file. Also, I didn't change software version between two saving. Like Nate, I also can see the correct file weight as before the problem. Can you maybe solve this unfortunate case please ? You can find the file form the link below :)

    https://drive.google.com/file/d/10dWicxR9zRdOAaxDD3a0M4uLFl9COuqh/view?usp=sharing

    Thanks in advance, have a nice evening. 

    Noam

  • Support Agent Comment actions Permalink

    Hello Noam, thank you for contacting us!

    I've shared the file with our development team. I will get back to you as soon as I get an answer from them :)

     

  • Support Agent Comment actions Permalink

    Hello Noam,

    We've recovered your project file :) Please check!

    https://drive.google.com/file/d/1vvCbjLfq-cjhn7MiEcA7P5-0SIMCEzzb/view?usp=sharing

    I hope this helps. Should you have any other questions, please let me know. Have a lovely day!

  • Noam Comment actions Permalink

    Hello Sonia,

    Unfortunately, I need you to give me the folder access please !

    Thanks a lot for solving my problem, you're killing it !

    have a nice day

  • Support Agent Comment actions Permalink

    Hello Noam!

    I gave you the folder access :) You will be able to download the file now.

    I hope this helps you. Have a lovely day!

  • gbengaadewumi Comment actions Permalink

    Hello Sonia,
    I also have the same problem, 
    Here is my file. I wonder why this keeps happening. 
    https://drive.google.com/file/d/1p-KzB_uMjeIOTzubcwkOOdndB83WRtyg/view?usp=sharing
    Thanks

  • Support Agent Comment actions Permalink

    Hello gbengaadewumi,

    Thank you for contacting us!

    I've shared the file with our development team. I will get back to you as soon as I get an answer from them :)

  • Support Agent Comment actions Permalink

    Hello gbengaadewumi,

    This is your recovered file. Please check :)

    https://drive.google.com/drive/folders/1LxjifC6Rse0GFCuqOtML44sHvit0dygi?usp=sharing

    I hope this helps. And I recommend you to use the latest patch version of Marvelous Designer. Should you have any other questions, please let me know.

  • Gamez Anais Comment actions Permalink

    Hello, I am having the same problem. I saved the project several times but once the software is closed, I lost everything. I would be very grateful If you could recover it for me. Thank you so much.

    This is the link to the drive folder: https://drive.google.com/drive/folders/1tDnzUoOqYyVe7zbOYT7NWX9mUDNH7tv_?usp=sharing

    Thank you so much

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